We look forward to hosting you!
Core Learning, Inc.
Policies & Procedures
Welcome! Core Learning, Inc. strives to offer accessible, affordable, productive workshops that broach the diversity and expanse of our field. Each Presenter brings their unique style and experience, combined with their love of teaching. We look forward to hosting you at a future training!
Core Learning, Inc. is an approved provider with NASW-Michigan and the CE Collaborative, through the Michigan Social Work Continuing Education Collaborative, Approved Provider MICEC #0067 and MCBAP – The Michigan Certification Board for Addiction Professionals (accepted for all levels of Psychology CE). If your licensure or certification does not fall under either of these two entities, please contact your governing board/CE approval entity for verification of continuing education acceptance.
For CE and Licensing Information, please contact LARA at 517-335-0918 or 517-241-0199 (press 4 when prompted) or at BPLHELP@michigan.gov
If a training is posted on our website, registration is still open. If a training session is no longer posted on our website, it is either full or has been canceled or postponed. E-mail or call for more details if a workshop is no longer posted on our website. Currently, all of our programs are taking place online via Zoom unless otherwise noted. When you register for a workshop, all communications, materials and documents will be sent via e-mail to the e-mail address used during registration.
To register through our website, visit www.corelearninginc.comand click on the "Workshops & Register" tab on the home page to view individual workshops. Participants may use the online system to register using a credit card OR call in registration/payment OR mail in registration/payment to Core Learning at 2211 S. Telegraph Rd., Ste 7933, Bloomfield Hills, MI 48302.
Attendees should provide the phone number and e-mail address at which they would be the most accessible for urgent or emergency communications. As much as Core Learning works to avoid late or last-minute cancelations or changes, they do happen at times and participants need to be notified.
Please contact Core Learning, Inc. for more information or assistance with ADA accommodations at 248-933-2673 or email@example.com
Core Learning, Inc. accepts all major credit and debit cards, personal/cashier checks and money orders for virtually held programs. In the instance of in-classroom programming, cash is also accepted. Attendees may use the online registration process via website, call in payment, mail in payment or call in payment to be stored by Core Learning to charge following a completed training. Participants may choose which option works best for them for each program and may change their option at any time.
Participants may not receive an attendance certificate until payment has been received by Core Learning. Attendees may not be able to register for future workshops if outstanding registration balances have not been paid.
Credit on File
If a participant has a credit on file, contact Core Learning, Inc. directly by phone at 248-933-2673 or via e-mail at firstname.lastname@example.org to transfer that credit toward a current or future training. In this circumstance, DO NOT use the online system to register as it will ask for full payment to register for a program. Simply contact Stephanie directly to manage the credit transfer. If possible, please note details of the missed training(s) to more easily locate credit on file. Please refer to the cancelation/refund policy to help determine if you may have a credit on file.
Participants must attend the entire course, and complete an evaluation and quiz, in order to receive a Certificate of Course Attendance that will be distributed after a completed program and will verify the attainment of continuing education hours for this program. Every continuing education program will be monitored, and participants not fulfilling these requirements will not receive a certificate. Being absent for more than 10 minutes per hour/60 minutes of scheduled programming, may result in adjusted CE hours earned or forfeiture of credit for the entire course – at the discretion of Core Learning, Inc.
Workshop registration confirmations and correspondence, links, handouts (printing is optional), an evaluation, quiz and ultimately an attendance certificate will all be sent via e-mail. E-mails are sometimes blocked. If participants do not receive necessary information prior to the training or an evaluation and quiz within 24 hours following a program and/or an attendance certificate within one week of completing and submitting the evaluation and quiz, please notify Stephanie at 248-933-2673 or email@example.com. Please try not to wait until just before the training is scheduled to begin to reach out for a missing link or log-on information. This may result in delays with getting you or others logged on and connected.
During a training, participants will need 2-way communication in one way or another. This means that attendees (whether cameras are in use or not) will need to be able to hear the speaker and host, unmute and speak back OR use the chat function to respond if called upon. Please make sure that your device is listing the name matching the name used upon your registration. If your device does not match the name of the registered participant, you may not receive any CE credit. Core Learning needs to be able to identify attendees. Participants will need to have their device name recognizable OR allow the host to change their name to be recognizable. At times, a participant’s video box will not reflect the name used upon registration (might reflect a device, workplace, family member’s name or participant nickname). This is easily changeable once we are in communication with an attendee to verify identity.
The Zoom platform used by Core Learning, Inc. is “live synchronous”. We appreciate and encourage participants to have camera feeds on as it does increase engagement in the program, however, CE seeking participants will not be penalized for having their camera feed off or having no camera feed.
For communications with Core Learning in general, e-mail is the most reliable and quickest contact option. Phone call/voice messages will be returned as soon as possible. Core Learning, Inc. is not able to receive and send text messages at this time.
Cancelations/Postponements Initiated by Core Learning, Inc.
If Core Learning, Inc. does not have a minimum number of participants registered for a training in order to cover costs, a workshop may be canceled. We do our best to assess attendance with as much advanced notice as possible. If a workshop does not have the required minimum registration 1 week prior to the scheduled date, it may be postponed or canceled. Pre-registered participants will be notified as soon as possible. directly by Core Learning, Inc. Urgent cancelations may also occur because of staff/Presenter emergencies or technology challenges. In all instances, participants are notified as soon as possible and may opt to hold or transfer registration credit on file or receive a full refund.
Cancelations/Transfers Initiated by Participants:
If an attendee notifies Core Learning of a cancelation at least 1 week prior to a scheduled program, they may receive a credit hold, credit transfer (to be used within up to 1 year) or receive a full refund.
If an attendee notifies Core Learning of a cancelation within 1 week prior to a scheduled program, they may receive a credit hold or transfer to be used within up to 1 year. Participants will not be eligible for a cancelation refund unless due to emergency circumstances, to be determined on a case-by-case basis.
The participant, or person who registered the participant, is responsible for notifying Core Learning, Inc. about a cancelation. This notice should come prior to a program when possible. If prior cancelation notification is not possible, due to emergency/urgent circumstances, the participant or registrant should notify Core Learning, Inc. within 1 week following a training in order to utilize the credit for a different/future training. If there is an emergent or urgent situation and the participant is not able to notify Core Learning, Inc. within 1 week of the scheduled training, the participant, or person who registered the participant should contact Core Learning, Inc. as soon as possible under the emergent or urgent circumstances and requests will be addressed on a case-by-case basis. For a “no-call, no-show, non-emergent/non-urgent” situation, the participant/registrant forfeits the pre-paid registration funds and will not be able to receive a refund or future credit holds or transfers for those funds.
At the scheduled end of each program, an evaluation and quiz will be e-mailed to each participant. Participants should be able to type right on the survey.
Participants should click on a "star" to answer the first question that comes through via e-mail - this should also open up the full survey. The general questions and course specific objectives are for participants to rate and comment on. The last section of the evaluation is where the quiz questions are located and labeled. Participants will have up to 1 week following a training to complete the evaluation and quiz.
If you are asked (by survey monkey) to do anything else after you complete and submit your evaluation and passing quiz, you can ignore that wording. It would be coming from survey monkey, not Core Learning, so it is not needed for you to complete all course requirements. Remember to check your junk/spam mailbox too as sometimes survey monkey e-mails are sent there.
Participants have up to one week following the end of a workshop to complete and submit the evaluation and quiz specific to the workshop they attended. Partial evaluations and/or quizzes may not be accepted and may require re-completion and re-submission. Participants must receive a quiz score of 70% in order to pass the quiz and receive an attendance certificate.
· Core Learning, Inc. (CL) has up to 30 days to issue certificates of completion. CL will attempt to provide attendance certificates as soon as possible following a program – typically within a week.
· Certificates are not auto-generated. Certificates will be sent via e-mail as a pdf. CL is not able to print off and send certificates via US mail.
· E-mailed certificates sometimes do get blocked or sent to junk/spam folder. Please reach out if you are concerned about your certificate not getting through and Core Learning will re-e-mail.
· Unless otherwise notified, Core Learning will use the full name provided for the certificate.
Junk E-Mails/Blocked E-Mails
Core Learning e-mails may get blocked or go to the junk/spam folder. If you are having trouble receiving e-mails from Core Learning, please check your junk/spam folder. If you receive a message from Core Learning that goes to your junk folder, please follow these steps to try to minimize this issue. Go into your junk folder and find a legitimate e-mail from Core Learning. "Right click" on that message box. Within the drop-down message that comes up when you "Right Click", select the option "Not Junk". This should move it to your inbox and will hopefully prevent or reduce future direction to your junk folder.
Please notify Core Learning regarding e-mails that are blocked entirely so that e-mails can be re-sent. Some security filters may not recognize an e-mail address or website vendor that is utilized by Core Learning. If a participant has IT assistance, please consult with IT regarding options to allow Core Learning e-mails to get through. Of course, reach out if additional information is needed for IT.
Differing from an informal expression of dissatisfaction, a grievance is a more official, formal complaint submitted by a participant or group of attendees regarding a workshop, Presenter or Core Learning, Inc.
Grievances must be submitted in writing to Core Learning, Inc. through the following methods:
Mail: 2211 S. Telegraph Rd., Ste 7933, Bloomfield Hills, MI 48302
Core Learning, Inc. will acknowledge and respond to written grievances that are clearly and specifically marked as such within 1 week of receipt. Core Learning, Inc. will attempt to address and resolve issues mentioned in written grievances within 2 weeks of receipt. Core Learning, Inc. will maintain records of the grievance and the response to resolve the issue(s) indefinitely within the program and grievance file. If a participant is dissatisfied with a training with a substantiated grievance, the issue may be resolved by transferring the payment made to future repeat of the same training or a similar or shorter program. If a participant is dissatisfied with a training to the point of resulting in a refund, there will be no continuing education hours awarded to that participant. Participants cannot receive both a refund AND receive CE hours.