Policies & Procedures | Core Learning, Inc.

To Register
Click on the "Upcoming Programs & Register" Tab to view programs month by month. Participants may use the online system to register using a credit card OR call in registration/payment OR mail in registration/payment to Core Learning at PO Box 27, Birmingham, MI 48012-0027.

Continuing Education Earned
Participants must attend the entire course, and complete an evaluation and quiz in order to receive a Certificate of Course Attendance that will be distributed after the program and will verify the attainment of continuing education hours for that program. Every continuing education program will be monitored and participants not fulfilling these requirements will not receive a certificate. Participants should also expect the implementation of roll-call attendance being taken during the training to verify attendance. Being absent for more than 10 minutes per hour/60 minutes of scheduled programming, may result in adjusted CE hours earned or forfeiture of credit for the entire course. An evaluation, quiz and ultimately an attendance certificate will be sent via e-mail. E-mails are sometimes blocked. If participants do not receive an evaluation and quiz within a day following a program and/or an attendance certificate within a week of completing and submitting the evaluation and quiz, please notify Stephanie at 248-933-2673 or sappel@corelearninginc.com.

Cancellations
Participant Cancelations:
Notification of Cancelation prior to, or just following, receipt of the reminder e-mail
·       Participant may receive a credit hold, credit transfer or full refund
·       Participant may use the credit on file for up to 1 year following a cancelation

Notification of Cancelation prior to, or following, receipt of the handouts e-mail

· Participants may receive a credit hold or credit transfer
· Participants may use the credit on file for up to 1 year following a cancelation

Cancelation due to emergency
Participants may use the credit on file for up to 1 year following a cancelation

· If the participant experiences an emergency, they may request a full refund to be determined on a case-by-case basis

Core Learning Cancelations/Postponements:

· Participants my receive a credit hold, credit transfer or full refund
· Participants may use the credit on file for up to 1 year or request a full refund

The participant, or person who registered the participant, is responsible for notifying Core Learning, Inc. about a cancelation. This notice should come prior to a program when possible. If prior cancelation notification is not possible, due to emergency/urgent circumstances, the participant or registrant must notify Core Learning, Inc. within 1 week following a training in order to utilize the credit for a different/future training. If there is an emergent or urgent situation and the participant is not able to notify Core Learning, Inc. within 1 week of the scheduled training, the participant, or person who registered the participant should contact the provider, Core Learning, Inc. as soon as possible under the emergent or urgent circumstances and requests will be addressed on a case-by-case basis.

For a “no-call, no-show, non-emergent/non-urgent” situation, the participant/registrant forfeits the pre-paid registration funds and will not be able to receive a refund or future credit holds or transfers for those funds.

Credit on File
If you have a credit on file, Contact Core Learning, Inc. directly by phone at 248-933-2673 or via e-mail at sappel@corelearninginc.com to request your credit transfer when you have a training in mind that you would like to attend. In this circumstance, DO NOT use the online system to register as it will ask for full payment to register for a program. Simply contact Stephanie and share which training you would like to transfer your credit to.

Grievances:
Grievances must be submitted in writing to Core Learning, Inc. through the following methods:

·       E-mail: sappel@corelearninginc.com
·       Mail: PO Box 27, Birmingham, MI 48012-0027
·       In-person if/when in-classroom trainings resume

Core Learning, Inc. will acknowledge and respond to written grievances within 1 week of receipt. Core Learning, Inc. will attempt to address and resolve issues mentioned in written grievances within 2 weeks of receipt. Core Learning, Inc. will maintain records of the grievance and the response to resolve the issue(s) indefinitely within the program file.

If a participant is dissatisfied with a training and the their concern is substantiated by grievances of additional participants, the issue may be resolved by transferring the payment made to future repeat of the same training or a similar or shorter program.

If a participant is dissatisfied with a training to the point of resulting in a refund, there will be no continuing education hours awarded to that participant. They cannot both receive a refund AND receive CE hours.